Frequently Asked Questions

Frequently Asked Questions

On this page you will find FAQs such as:

1. How can I order?
2. Informations about the delivery
3. Safety regulations

1. How can I order Investment Coins?

First of all, you may use our Online-Shop to order directly your desired coins. A registration with your personal details, e.g. your address and contact information, is needed. During the transmission of your data a secured SSL-connection is used to ensure the highest possible data transmission.

In order to meet the needs of a steadily increasing number of customers, we also offer cash payment without deduction in connection with self-collection. There are no additional or shipping costs for this so-called over the counter business. The date and place of the handover must in any case be agreed with us in advance - by telephone or in writing. In Germany, the value of anonymous cash transactions, so-called over-the-counter transactions, must be less than EUR 2,000 in accordance with the Money Laundering Act. In the case of cash transactions with a value of EUR 2,000 or more, the buyer must be identified in accordance with the provisions of the Money Laundering Act passed by the Bundestag on January 1st, 2020. Evidence by means of an identity card or passport is legally required for this.

2. Delivery

Basically, the delivery takes place with a parcel service or a value logistics company. If necessary, we will send you the so-called tracking number, which enables you to continuously track the shipment. You can use this number to check the website of the respective parcel service at any time to see where your parcel with the ordered goods is currently located. Your goods require high-quality packaging for shipping. Our shipping department works with DIN-compliant premium cardboard and carefully fills the empty spaces with air cushions or foam.

If you choose "Pick-up" as the shipping method, there are no shipping costs.

Basically, the delivery takes place with a parcel service or a value logistics company. If necessary, we will send you the tracking number, which enables you to continuously track the shipment. You can use this number to check the website of the respective parcel service at any time to see where your parcel with the ordered goods is currently located. Your goods require high-quality packaging for shipping. Our shipping department works with DIN-compliant premium cardboard and carefully fills the empty spaces with air cushions or foam.

If you choose "Pick-up" as the shipping method, there are no shipping costs.

3. Safety is essential for us

Safety has the highest priority, that's why we use a SSL-connection (Secure Socket Layer) while transmitting sensitive information online. On your computer, you can see it as the little padlock in the bottom right hand corner of your browser, when you send or collect information online. In effect, having an SSL certificate means that you can be assured that you are not exposed to any of the risks involved in sending data over any network or online to our server; no third party has any access during the transmission.

If there should be any question left, please don't hesitate and get in contact with us by using our contact form or by calling us at +49/40/25799-106. Our office hours are from Monday to Friday in between 8 am and 5 pm (Friday until 3 pm).

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