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§ 7 Cancellation policy

7.1 For you as a consumer as defined by § 13 BGB, the following applies:

Right of revocation 

You have the right to cancel this contract within 14 days without giving reasons. 

The revocation period is fourteen days from the date on which you or a third party delegated by you which is not the carrier took possession of the last partial shipment or the last item. 

To exercise your right of cancellation, you must send your notification to us at 

Emporium Hamburg Münzhandelsgesellschaft mbH
Süderstraße 288, 20537 Hamburg
Tel.: 040/25799-108
Fax: 040/25799-100

in the form of a letter sent by post, a fax or e-mail, stating your decision to cancel this contract. You may also use the attached sample cancellation form which, however, is not obligatory. 

You can also fill out and submit the cancellation form or make another unambiguous declaration electronically on our Web page “(”. If you do make use of this option, we will send you a confirmation of the receipt of such revocation immediately (e.g. by e-mail). 

To comply with the revocation period it is sufficient that you submit the notice of the exercise of the right of withdrawal before the withdrawal deadline. 

Consequences of revocation 

If you cancel this contract, we must return to you all payments that we have received from you including the delivery charges (except additional costs arising from your having chosen a different type of delivery than the most cost-effective standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. To carry out this repayment we will use the same means of payment used by you in the original transaction, unless something else has been expressly agreed with you; in no case will this repayment lead to fees being charged to you. We may refuse to refund payments until the goods are once again in our possession or until you have demonstrated that you have returned the goods, depending on which is the earlier date. 

You must immediately, or in any case no later than fourteen days from the date at which you notify us of the cancellation of this contract, send the goods back or have them delivered to Emporium Hamburg Cointrading Ltd. The deadline shall be deemed met if you send the goods before the expiration of the fourteen days. We will pay the direct cost of returning the goods. 

You must pay for a possible loss in value of the goods only if this loss in value is due to your unnecessary handling of the goods to test their quality, properties and functioning.

7.2 Please avoid damaging or dirtying the goods. Return the goods to us, if possible, in their original packaging with all accessories and all packaging components. If you no longer have the original packaging, please use appropriate packaging that will adequately protect the goods from damage during transit to avoid damage compensation claims resulting from inadequate packaging.

7.3 If we have not agreed on a pick-up with you, please return the goods to us as an insured package and retain the delivery receipt. We will also be happy, on request, to refund you the postal charges in advance.

7.4 Please note that the arrangements referred to in paragraphs 7.2 and 7.3 are not a prerequisite for the effective exercise of the right of withdrawal.

7.5 There is no right of withdrawal under § 312 d(4)(6) BGB if our delivery is of goods whose prices are subject to fluctuations on the financial market that may occur during the withdrawal period and over which we as a company have no influence.

Withdrawal form 


(If you wish to cancel the contract, then please fill out this form and send it back.)



Emporium Hamburg Münzhandelsgesellschaft mbH

Süderstraße 288, 20537 Hamburg

Tel.: 040/25799-132

Fax: 040/25799-100



I/we hereby withdraw (*) from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*):


Ordered on (*) / received on (*): _____________________________________________________

Name of the user(s):     _____________________________________________________

Address of the user(s):_____________________________________________________

Signature of the consumer(s) (only for communication on paper):_____________________________________________________

Date: _________________________________


(*) Delete as appropriate

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